Skyline Security
Reviews and Complaints
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Verified Reviewer | Henderson, NevadaDeceitful lying scam artist
HORRIBLE AWFUL COMPANY. VERY SHADY!
STARTED OFF WITH THE SALESMAN JAD COMING TO OUR HOUSE AND SAYING HE WAS WITH ADT AND WANTED TO UPDATE OUR SERVICES!!
HE WAS NOT THEY ARE SUBCONTRACTED WITH BRINKS HOME SECURITY. WE ASKED JAD SEVERAL TIMES YOU ARE WITH ADT AND HE SAID YES! THE ONLY THING THAT WILL CHANGE IS WHO ANSWERS YOUR ALARM CALLS! WE EVEN HAVE THAT CONVERSATION ON OUR RING DOORBELL APP AND OUR CAMERA APP IN OUR HOUSE.
HIM SAYING THESE THINGS!
SO WE AGREE. NEXT DAY INSTALLER COMES OUT AND STARTS THE INSTALL AND HE IS WEARING A BRINKS SHIRT! I ASKED YOU ARE WITH ADT AND HE GOES SILENT AND CONTINUES THE INSTALL. WE ARE ALSO GETTING NEW FURNITURE THAT DAY SO I AM NOT GIVING THIS MAN MY FULL ATTENTION.
ONCE THE INSTALL IS COMPLETE HE HAS ME INSTALL THE BRINKS PHONE APP AND I AM LIKE WHAT? THEN HE CALLS HIS CORPORATE AND HAS ME AGREE TO THE INSTALL AND THE LADY ON THE PHONE SAYS NOW YOU NEED TO CALL ADT AND CANCEL YOUR SERVICE! I WAS LIKE WTF IMMEDIATLY CALLED THE SALESMAN AND GOT THE SAME SONG AND DANCE!
I THEN PRINTED THE CONTRACT AND SAID CANCEL THIS SERVICE. IT WAS THE DAY BEFORE THANKSGIVING AND THAT DEPARTMENT WAS CLOSED!
HOW CONVIENT!
THEN I LOOKED AT MY OLD ADT EQUIPMENT THAT HE HAD TAKEN OUT AND IT WAS DESTROYED! CRACKED MOTHER BOARDS, CAMERA LINES CUT.
I THEN CALLED ADT AND TO GET THERE EQUIPMENT REINSTALLED AFTER IT HAD BEEN DESTROYED WAS $594.00. WONDERFUL!
I THEN SENT A CERTIFIED LETTER TO SKYLINE SECURITY ON FRIDAY CANCELLING THE SERVICE BECAUSE YOU HAVE 3 DAYS TO DO SO.
CALLED THEM MONDAY AND THEY Were NOT HELPFUL AND THEN THE SALESMAN JAD KEPT CALLING AND SENDING ME TEXT SAYING WE DONT WANT TO Lose YOU AS A CUSTOMER . I WAS LIKE NO GET YOUR EQUIPMENT OUT OF MY HOUSE AND DONT CONTACT ME AGAIN.
I THEN CONTACTED THIS COMPANY AGAIN AND SAID HOW ARE YOU GOING TO MAKE THIS RIGHT.
YOUR TECHNICIAN DESTROYED MY EQUIPMENT AND NOW I HAVE TO PAY TO HAVE IT REINSTALLED.
WAS TOLD THE SERVICE DEPARTMENT WOULD CONTACT AND I HAVE HEARD NOTHING FROM THEM. HAVE SENT SEVERAL EMAIL AND MADE PHONE CALLS.
EVERY TIME I CALL I GET PUT ON HOLD FOR ABOUT 20 MINUTES AND THEN THEY HANG UP!
I AM GOING TO CONTINUE TO LEAVE BAD REVIEWS AND CONTACT THE BETTER BUSINESS AND FILE A FORMAL COMPLAINT. I ALSO AM WORKING WITH ADT AND THE FRAUD DEPARTMENT AND THEY HAVE THESE VIDEOS.
Preferred solution: Full refund
User's recommendation: JUST CALL THE COPS!
Very dissatisfied
User's recommendation: Stay away from them they are fraudulent company
Fraudulant action by representative Carlos Franklin
User's recommendation: when confronted by a Skyline or Brinks rep close the door.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Downey, CaliforniaDissatisfied customer
- Good installation people
- Do not support or help customer
- False representation
- Promised they would help me settle old security company bill
User's recommendation: Don’t do business withSkyline Security!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was lied to by the salesperson! I just want to discontinue this fraudulent service which was sold to me on erroneous terms.
Preferred solution: Full refund
User's recommendation: If your current security company does not contact you to set up a visitation do not talk with another company. accept know door to door sales person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed
- Customer service
- No pros
- Customer service
- False representation
- Failed promises
Preferred solution: Full refund
User's recommendation: Run away as fast as you can
Your sneaky auto renewal from 2014 just got me
User's recommendation: MUST READ YOUR FINE PRINT
Lying employee
Preferred solution: Apology
Do not so business with them
- Dishonesty
- Cancelation policy
- Failed promises
Never use this company
- No pros
- Failure of equiptment
- Failure of equipment and terrible customer services
Preferred solution: Full refund
I just got your system and now cann't leave my home because system turns itself off when i turn it on .
- No pros
- Door to door salesman preying on the elderly
Preferred solution: Full refund
User's recommendation: never
Resolved: Unscrupulous Contractor
I finally got someone from Skyline to send me a copy of Mr Mooney’s business card. Not easy!
Unperfessional
Now my garage camera dont work witch means I will have to disconnect it and reconnect it for it to work
- Customer service
- Cancelation policy
- Failed promises
- Customer service
Preferred solution: Price reduction
It took us 5 months to get the paper contract on a Brinks security system that was was installed at 89 year old mothers house.
Preferred solution: Let the company propose a solution
Avoid this company at all costs!!
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I had Jad as well! He also initially told me he was with ADT to get in the door and that he was here about a free upgrade...
that a lot of people were having issues with their systems and he was there to fix it. Once we finally realized he was with another company, he said he could save us money on our monthly bill AND pay us back for canceling ADT. This was Oct ‘20 and it’s now Mar ‘21... we have texted multiple times but I still don’t have a check for the $416 it cost to switch services.
And he’s been ghosting me for a month now. Always promised to get right back to me or “check’s in the mail” but nothing ever happened.